Refund Policy - LumedoLL

1. Eligibility for Refunds

• The refund application is submitted within 30 calendar days from the date of delivery. The 30-day period starts on the day after you sign for the package.
• The returned items are in their original, unused, and undamaged condition, which includes:
  • All original tags, labels, and packaging are intact and unaltered;
  • No signs of wear, washing, ironing, or modification (e.g., no stains, wrinkles, or damage to delicate lace, bows, or decorations);
  • All accessories (e.g., detachable collars, hair clips, shoe decorations) that come with the product are complete and returned together;
  • For shoes and socks, no traces of being tried on (e.g., no footprints, dirt, or wear on the sole or inner lining).
• You provide valid proof to support your refund request, such as order number, delivery confirmation, and clear photos/videos of the item (and packaging if applicable).

1.1 Non-Eligible Items for Refunds

• Customized or personalized products (e.g., made-to-measure lolita skirts, items with custom embroidery or prints);
• Items that have been used, worn, or damaged due to improper use, mishandling, or failure to follow care instructions;
• Items returned after the 30-day refund window has expired;
• Items with incomplete packaging, missing tags, or damaged decorations that affect secondary sales;
• Free gifts or promotional items included in the order.

2. Refund Scenarios & Application Procedures

2.1 Manufacturing Defects or Quality Issues

1. Send an email toservice@gfavora.com with the following information:
   1. Your order number;
   2. A detailed description of the defect or damage;
   3. Clear photos or videos of the defect/damage, the entire item, and the original packaging (to verify the condition upon receipt).
2. Our customer service team will review your request within 2-3 business days and confirm eligibility for a full refund (including the original shipping cost).
3. If approved, we will provide you with a prepaid shipping label for returning the defective item. You are required to ship the item back to us within 14 days of receiving the label.
4. Once we receive and inspect the returned item (usually within 5-7 business days), we will initiate the refund process.

2.2 Wrong Item Shipped

1. Email service@gfavora.com with your order number, photos of the shipped item (including tags), and a copy of the order confirmation.
2. Our team will verify the error within 2 business days and arrange for the wrong item to be returned (a prepaid shipping label will be provided).
3. Upon receipt and inspection of the wrong item, we will issue a full refund (including the original shipping cost) to your original payment method. Alternatively, we can ship the correct item at no additional cost if you prefer.

2.3 Change of Mind or Style Mismatch

1. Email service@gfavora.com within 30 days of delivery to request a Return Authorization (RA) number. Please include your order number and the reason for the refund.
2. Once the RA number is issued, you must ship the item(s) back to us within 14 days. The return shipping cost is the sole responsibility of the customer.
3. Ensure the item(s) are properly packaged to avoid damage during transit (we recommend using the original packaging to protect delicate lolita items from deformation or damage).
4. Clearly mark the RA number on the shipping label. We will not accept returned packages without a valid RA number.
5. After we receive and inspect the returned item(s) (usually within 5-7 business days), we will process the refund (excluding the original shipping cost and return shipping cost) if the item is eligible.

3. Refund Processing & Timing

• Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). We do not offer refunds via cash, store credit, or gift cards unless specifically requested and approved.
• Once the returned item is inspected and confirmed eligible, we will initiate the refund within 1-2 business days. The refund will be processed and credited to your account within 5-10 business days, depending on your payment provider's processing time.
• Refund timelines for different payment methods:
  • Credit/debit cards: 5-10 business days for the refund to appear in your account;
  • PayPal: 3-5 business days for the refund to be credited to your PayPal account.
• We will send you an email notification once the refund has been initiated. If you do not receive the refund within the expected timeframe, please contact your payment provider first, as delays may occur on their end.

4. Partial Refunds

• Items returned with minor damage to non-essential parts (e.g., a small loose thread that does not affect the overall appearance or functionality);
• Items with missing non-essential tags or minor damage to the packaging that does not impact the product's quality;
• Lolita accessories with slight signs of handling that do not affect their resale value.

5. Undelivered or Returned Packages

6. Fraudulent Refund Prevention

7. Contact Us